MARKETING

We begin with a professional rental market analysis, blending local data with current insight to pinpoint a competitive monthly rate. Next, we capture professional photos and a video tour so prospects can picture the space from the first click.

Your listing is promoted through our property management software, which syndicates it to multiple rental websites for online exposure. Throughout the leasing process, your client care manager sends a weekly update every Monday with recent showings, leasing feedback, and notes on interested prospects.

TENANT SCREENING

We put extra care in the screening stage so you can welcome someone who fits your home and plans to stay for years, helping reduce turnover expenses. Our underwriting team takes this seriously, finding a good fit for the house, as we like to joke.

Screening includes a full credit report, employment verification, and a debt-to-income review. We also run a national eviction history search, a criminal history check, and confirm liquid assets.

When needed, we inspect the current residence. Previous landlord verification is thorough, too. We cross-check ownership through tax records and ask questions only a real landlord would know.

RENT COLLECTION

Real Capital Group Property Management LLC keeps payments on track with a clear, consistent system led by a full-time Collections Manager. When rent is due, we send late notices and follow up with friendly weekly outreach through phone calls, text messages, and emails, plus traditional mail when it’s helpful.

Most residents prefer the online tenant portal: about 88% pay there because it’s available 24/7 and keeps everything organized. If a balance remains, we continue documented communication and, in rare cases, proceed with eviction when needed. You’ll always know what’s happening and why. That steady follow-through helps owners plan, and residents stay informed.

MAINTENANCE

We focus on the details that help a home rent faster to qualified tenants and encourage longer stays. You’ll get quality repairs at competitive rates, plus a prompt response time designed to protect your property. Your home is supported 24/7/365, and accurate billing makes it easy to follow every dollar.

A full-time maintenance coordinator oversees each request, and our maintenance software tracks work orders from start to finish. Tenants and technicians can use 24/7 text scheduling to set appointments quickly. After each service call, we provide before-and-after photos and collect tenant feedback so you can see the results clearly, always.

ACCOUNTING

At Real Capital Group Property Management LLC, we track every income and expense inside a secure, advanced, fully automated web-based accounting system, then send you a clean monthly snapshot of performance. You’ll see owner statements, income reports, and property-level details that support confident decisions.

Want to check something right away? Log in to the Owner Portal anytime for convenient self-service access to all statements and tracking. Download owner statements, income reports, leases, and tenant documents whenever you like, from any device.

When it’s time to receive proceeds, owner funds can be delivered by direct deposit, keeping payments consistent and on schedule. If you have questions, we’ll walk you through the numbers anytime.

Inspections

Each visit is completed by experienced maintenance technicians who know what to look for and how to document it clearly. After the inspection, you receive a detailed report with photos, giving you a clear view of the home’s condition and any items to address.

This routine oversight supports preventive maintenance, helps protect your investment, and encourages tenant retention by keeping the property comfortable and well cared for.

We also install smoke detectors and carbon monoxide detectors when needed, enforce lease violations, and coordinate city inspections when required. From security deposit inspections to ongoing condition oversight, you’ll stay informed early.